Privacy Policy
How we use, store and protect the information you share with us.
This privacy policy explains how Made to Measure Window Systems Ltd ("Made to Measure Windows", "we", "us") collects, uses and protects information you share with us when you visit this website, request a quote, or engage us to supply or install windows, doors or conservatories.
Who we are
Made to Measure Window Systems Ltd (Company No. 5043465) is a window and door manufacturer and installer based at Unit 2-3, Granville Street, Grimsby, North East Lincolnshire DN32 9PL. You can contact us by phone (01472 241666), by email (made2measure@btconnect.com) or via our contact form.
What we collect
- Information you give us — when you submit our contact form, we collect your name, phone number, email address, postcode, the products you're interested in, your property type, and any message or photos you upload.
- Information collected automatically — when you browse the site, our systems log standard request data (IP address, browser type, pages visited) for security and analytics. Optional analytics cookies are loaded only after you accept them via our cookie banner.
How we use your information
- To respond to your enquiry and prepare a quote
- To arrange and carry out a survey, manufacture and installation
- To stay in touch about your order (where you've consented)
- To register your installation with FENSA and provide guarantee documentation
- To improve our website (anonymous, aggregated analytics only — and only after you consent)
How we store your information
Your information is held securely on systems we control and is accessible only to Made to Measure Windows staff who need it to handle your enquiry or order. Photos you upload are stored outside our public webroot — they are never browseable from the internet. We retain enquiry and order records for up to seven years to satisfy UK accounting and guarantee obligations.
Who we share with
We never sell your information. We may share limited data with:
- Product and material suppliers, when ordering items specifically for your project
- FENSA, for registration of your installation, where applicable
- Our IT and email providers, who process the data on our behalf under written agreements
- HMRC, our accountants and auditors, where required by law
Your rights under UK GDPR
You have the right to access the information we hold about you, to ask us to correct it, to ask us to delete it, and to object to certain processing. To exercise any of these rights, email made2measure@btconnect.com and we'll respond within 30 days.
You can also complain to the UK Information Commissioner's Office (ico.org.uk) at any time.
Cookies
We use a small number of cookies. Essential cookies are required for the site to function (login, form security). Optional analytics cookies are only loaded once you've accepted them — see our cookie policy for details.
Updates
We may update this policy from time to time. The latest version is always available at this URL.